Frequently Asked Questions
Everything you need to know about working with us
We are a source manufacturer with 23 years of experience, with our own production lines and workshops. We support on-site audits, video audits, or third-party inspections. Our factory is located in Hexi Industrial Park, Xingan County, Ji'an City, Jiangxi Province, China.
Our production base covers 80,000 square meters, with 6 production lines and more than 130 skilled workers. We can produce about 4,000 pieces per day and about 110,000 pieces per month.
Yes. We have an in-house design team and provide OEM/ODM services with extensive customization options. Simply share your idea, and our team will create a design drawing for your confirmation, then turn it into a finished product. We can customize branding on shells, handles, trolley systems, linings, wheels, zippers, and more.
The MOQ for standard models is 50 pcs; for custom models, it varies by process. Small trial orders are supported. Please contact our sales representative for confirmation.
For standard samples, the fastest lead time is 2 working days; for custom samples, 7 working days. Sample fees depend on customization complexity and can be deducted or refunded after a bulk order. Please consult our sales representative.
After deposit and sample confirmation, standard orders take about 25–40 days. Peak seasons (back-to-school and pre-Christmas) may extend lead times. We recommend placing orders early and confirming the schedule.
We can provide ISO 9001, ISO 14001, and ISO 45001 certificates as well as BSCI audit reports. Products can meet REACH, RoHS, and other requirements. We support export customs clearance and destination-country certification requirements.
Standard terms: 30% deposit + 70% balance against copy of B/L. We accept T/T, Alipay, PayPal, etc. Trade terms: EXW, FOB, CIF, DDP, etc.
Usually one piece per PE bag plus an outer carton; the outer carton is five-layer corrugated. Loading quantity varies by size. We can provide a packing list and container load calculation.
Shell options include PC, ABS, PC+ABS, aluminum frame, etc. Wheels are silent spinner/airplane wheels. Telescopic handles are aluminum alloy with multi-stage adjustment. Material test reports are available.
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